City Lifestyle University

Our Company and Culture

Publication Director - Your Role & Responsibilities

How to Locate and Understand Your Publications Deadlines in ARC

Publication Deadline Quiz

Introduction to Arc

Details on Arc Accounts

Details on Arc Training & Documents

Creating a Proposal in ARC

How to Submit a Support Ticket

How to Schedule, Conduct, and Follow up on a Client Onboarding Meeting

Client Onboarding Checklist

How To Create A New Contact In An Account

How to Invite Client to Portal - Overview of the Portal Invite Email

How To View Customer Portal from Clients View

City Lifestyle Ad Specifications

How to Upload a Print Ready Ad (Client’s POV)

Print Ready Ad Production Process - Client POV

Ad Revision Scenarios and Corrective Actions - Client POV

How to Submit a Creative Ad Design Request in the Customer Portal - Client’s POV

How to Submit a Realty Report Ad Design - Client POV

Creative Ad Design Production Process -Client POV

How to Repurpose a Past Ad (Client’s POV)

Digital Listing Packages

Premium Profiles

How to Set Up a Digital Listing Profile in the Customer Portal - Client POV

How to Create a Digital Article in the Customer Portal - Client POV

How to Create a Promo in the Customer Portal (Client POV)

How To Navigate the Agreement Tab and update Autopay Method in the Customer Portal - Clients POV

How to Navigate the Invoice Tab in Customer Portal - Client POV

How to Create a Note in an Account

Client Renewal Meetings

Social Media_ Publisher Assistant.pdf

Content Policies

Content Policy Do's & Don'ts

Content Policy Assignment

How to Run and Understand the Ads List Report

Ad Production Status Descriptions

How to View an Ad's Production History in ARC

How to Upload a Print Ready Ad (Publisher POV)

Print Ready Ad Design Production Process (Publisher POV)

How to Repurpose a Past Ad (Publisher POV)

Managing Design Service Credits & Fees

How to Change Design Services in an Agreement

How to Add an Ad Insertion to a Contract

How to Downgrade or Pause an Ad Insertion

How to Enter an Ad Placement Note

How to Upgrade an Ad Size

How to Split an Ad Insertion

How to Delete a Zero Dollar Ad Insertion

How to Create a Founders Page

Understanding the Aging Summary by Account Report in ARC

AR Management and Proactive Communication

How to Communicate with Clients at Different Stages of Overdue Payments

Handling Client Responses to Missed Payments

Next Steps for Missed Payments

Managing Bad Debt

How to Add or Update a Client Payment Method in ARC

How to Edit or Delete a Client Payment Method in ARC

How to Navigate the Invoices Tab in an Account

How to Navigate the Payments Tab in an Account

How to Manually Process a Credit Card Payment

How to Review the P&L Report

How to Run and Understand the Commission Report

How to Run and Review the Renewal Report

How to Prepare, Conduct, and Follow Up on a Renewal Meeting

How to Respond to a Cancellation Request

How to Process a Cancellation Request in ARC

How to Process an Opt Out Cancellation Request

Advertising Contract Policies

Advertising Agreement Terms and Conditions

Details on Issues Tab

Monthly Themes

Content Policies

Anchor Content

How to Enter Writers & Photographers

Image Legality: Rules and Required Agreements for Photo Usage

Details on Training & Documents

Proofing Round 101 - Everything You Need to Know

Proofing Rounds 102 - How to Make Edits

Proofing Rounds 103 - Do's and Dont's

Appointment Setting

Appointment Setting Best Practices

Appointment Setting Scripts

Using Social Media to Set Appointments

Using FB, Instagram and LinkedIn For Appointment Setting

Finding Prospects on Instagram

Sending Templated Messages on Instagram

Best Practices on #'s and Social Media Messages

Using Facebook for Appointment Setting

Finding Facebook Groups

Messaging Businesses on FB

Gmail & Google Suite

Creating a Proposal in ARC