Course curriculum

  • 1

    Client Onboarding

    • How to Schedule, Conduct, and Follow up on a Client Onboarding Meeting

    • Client Onboarding Checklist

    • How To Create A New Contact In An Account

    • How to Invite Client to Portal - Overview of the Portal Invite Email

    • How To View Customer Portal from Clients View

    • City Lifestyle Ad Specifications

    • How to Upload a Print Ready Ad (Client’s POV)

    • Print Ready Ad Production Process - Client POV

    • Ad Revision Scenarios and Corrective Actions - Client POV

    • How to Submit a Creative Ad Design Request in the Customer Portal - Client’s POV

    • How to Submit a Realty Report Ad Design - Client POV

    • Creative Ad Design Production Process -Client POV

    • How to Repurpose a Past Ad (Client’s POV)

    • Digital Listing Packages

    • Premium Profiles

    • How to Set Up a Digital Listing Profile in the Customer Portal - Client POV

    • How to Create a Digital Article in the Customer Portal - Client POV

    • How to Create a Promo in the Customer Portal (Client POV)

    • How To Navigate the Agreement Tab and update Autopay Method in the Customer Portal - Clients POV

    • How to Navigate the Invoice Tab in Customer Portal - Client POV

    • How to Create a Note in an Account

    • Schedule Follow Up

  • 2

    Content Policies

    • Content Policies

    • Content Policy Do's & Don'ts

    • Content Policy Assignment